Jeannie Schulman
jeannieschulman.isagenix.com
We believe that transformations are possible for everybody. Together, we inspire, we support, we reward, and we exceed our goals. We challenge you to embrace your full potential. Transform your body. Transform your life.
The IsaBody Challenge® is a 16-week total-body transformation challenge for Isagenix Customers. Because we believe that transformations are possible for everybody, we award all who successfully complete their IsaBody Challenge with a coupon code for up to US$200 of Isagenix products.
And the best part? Everyone who completes the IsaBody Challenge also has the chance to win a share of over US$1,000,000 in money, prizes, and trips!
You’re just a click away from beginning your journey to your ultimate transformation. Remember, Isagenix isn’t all about weight loss, and neither is the IsaBody Challenge. This is your chance to change your life for the better, so enter today!
It’s easy to start an IsaBody Challenge! Register in your Back Office, or contact the person who introduced you to Isagenix.
The IsaBody Challenge® is a 16-week total-body transformation challenge for Isagenix Customers. Participants submit four before photos and use Isagenix products (at least 500 BV, including 100 BV every 30 days) for 16 weeks. Participants then submit four after photos and a 250-to-500-word essay about their transformation within two weeks of their Challenge end date. Depending on the date the participant finishes their Challenge and uploads their materials, they may have to submit an additional four maintenance photos to be considered for prizes and judging.
Participants who complete all requirements of the Challenge have the chance to win their share of over US$1,000,000 in money, prizes, and trips. Everyone who completes a Challenge is rewarded with an achievement award, which includes a US$200 product coupon, a T-shirt, and a digital certificate.
Review Your Guide to the IsaBody Challenge for additional details.
50% of score
In order to qualify for judging, each participant must submit four before photos and four after photos. Before photos must be taken on the participant’s IsaBody Challenge® start date and must be uploaded within two weeks. After photos can be taken starting on the participant’s Challenge end date and must be uploaded within two weeks. If the deadline is missed, email isabodychallenge@isagenixcorp.com. Full-body photos must be taken in the upright position. See Your Guide to the IsaBody Challenge for tips on how to take the best photos. Please avoid selfies and pictures taken in a mirror.
Photo Requirements and Information:
50 percent of score
The essay must be submitted with the after photos no more than two weeks after the participant’s IsaBody Challenge® end date. Topics for discussion may include, but are not limited to:
Essay Requirements
Optional Supplemental Materials
Note: Once submitted, the completed entry becomes the sole property of Isagenix to be used in any manner deemed appropriate. Contestants may also mail in additional information to Isagenix World Headquarters, care of the IsaBody Challenge.
You must order a minimum of 500 BV of Isagenix products for personal consumption during your 16-week Challenge period, including 100 BV every 30 days.
Each Isagenix product for purchase has a corresponding business volume (BV).
Both wholesale and Lifestyle Rewards orders count toward the BV requirements.
Orders placed before your Challenge start date do not count toward your BV requirements for your Challenge.
A Challenge participant must be an active Isagenix Customer and remain active throughout the duration of their 16-week Challenge. To remain active, you must have generated a minimum of 100 personal volume (PV) in the prior 30 days. This can be accomplished by purchasing products (for personal consumption or for resale to Retail Customers) or by making sales to Retail Direct Customers via your Isagenix replicated website.
The way you accumulate BV for the Challenge is your preference. For example, you could set your monthly Lifestyle Rewards to 125 BV of product or more, or you could place one or more wholesale orders during your 16 weeks to meet your 500 BV minimum. You can see how much BV you have accumulated by looking in the Orders section of your Back Office.
Participants who upload their after photos and essay and finish their IsaBody Challenge® period three weeks or more prior to the Challenge judging must submit four final maintenance photos that comply with all guidelines set forth for before and after photos. These will be used during judging to verify that the Challenge results have been maintained through the end of the Judging Period.
To be considered in the judging process as finalists or honorable mentions, participants must maintain or improve their results. Not maintaining results does not disqualify you from the achievement award, but all participants requiring maintenance photos must submit them in order to complete their Challenge and receive the achievement award.
Review the CHALLENGE TIMELINE for clarification.
Maintenance photo timelines are as follows:
The date you submit your completion materials, not your 16-week end date, determines the Judging Period you are placed in and whether you will need to submit maintenance photos.
The following dates remain the same each year. Please see the CHALLENGE TIMELINE on the Support tab of IsaBodyChallenge.com.
Judging Period 1
All completion materials must be submitted no later than Feb. 28 in order to be eligible for judging for this event. Note: Materials submitted after this date will be included in the following Judging Period.
Judging Period 2
All completion materials must be submitted no later than June 20 to be eligible for the judging for this event. Note: Materials submitted after this date will be included in the following Judging Period.
Judging Period 3
All completion materials must be submitted no later than Nov. 8 in order to be eligible for judging for this event. Note: Materials submitted after this date will be included in the following Judging Period.
Note: Isagenix will only judge participants that successfully complete and submit all requirements of their Challenge on time. All Challenge requirements must be received by Isagenix no later than two weeks after the participant’s end date. If your two-week submission window falls over a deadline to be eligible for a particular Judging Period (Feb. 28, June 20, Nov. 8), all materials must still be submitted by those deadline dates to be in that Judging Period. Materials submitted after that date, but before your two-week submission deadline, will be included in the following Judging Period. Please see the Challenge Timeline on the Support tab of IsaBodyChallenge.com.
Only participants who successfully fulfill all requirements of the IsaBody Challenge® will be considered for judging and prizes.
A panel of unbiased judges from the Isagenix corporate management team will select all winners. The final decisions are made by the Executive Leadership Team and the Isagenix Co-Founders, Jim and Kathy Coover. The decision of the judges is final.
Each judge will score each contestant on a scale, with 50% based on the essay and 50% based on the before and after photos.
The scores will be tabulated to give each contestant a cumulative score from each judge. The scores of these judges will then be combined to give each contestant a final score, which will be used to determine the finalist.
A positive weight will be given to those who have completed a previous IsaBody Challenge. The completion of a previous Challenge is not a requirement to be selected as a winner.
If selected, participants must maintain their success to the satisfaction of the judges to be eligible for consideration as a finalist.
Participants are also encouraged to submit other materials, such as body fat analyses, lifestyle photos, and home videos to further supplement their essay and demonstrate their overall transformation. Judges will be notified if a participant has submitted additional material and will have the opportunity to evaluate them if they choose to learn more.
Men and women 18 years of age and older, as of their registration date, are eligible to participate in the IsaBody Challenge®.
All participants must be residents of the U.S. or Puerto Rico.
Participants must be active Isagenix Customers or Members and remain active throughout the duration of their 16-week Challenge. Active status within Isagenix requires that you order a minimum of 100 BV every 30 calendar days.
Participants must purchase at least 500 BV of Isagenix products for personal consumption during the 16-week Challenge period, including 100 BV every 30 days.
Participants can sign up for back-to-back Challenges but may not do two Challenges simultaneously. Participants must complete or resign their previous Challenge before entering the next one. Participants can resign and start a new Challenge at any time.
Participants must use Isagenix products and cannot use similar or competitive products from any other company during the time they are participating in an IsaBody Challenge.
Participants cannot utilize any body-transforming procedures, including but not limited to lap-band surgery, gastric bypass, liposuction, human chorionic gonadotropin (HCG), human growth hormone (HGH), or other similar treatments, during the time they are participating in an IsaBody Challenge. Body wraps and toning creams are discouraged.
Winners and Enrolling Sponsors may be required to sign an affidavit attesting to their use of Isagenix products during the Challenge period. Participants may also be required to sign a waiver and submit a validation letter written by participant’s sponsor at the end of the Challenge verifying the contestant followed all of the rules and regulations of the Challenge.
All participants must submit a completed online registration form through the Back Office in order to be eligible for the Challenge, which includes uploading before photos at the time of registration, after photos and an essay at the time of completion, and maintenance photos if required.
Corporate Isagenix employees, including but not limited to corporate contractors, corporate consultants, and temporary employees, are not eligible as winners or trip companions.
By entering, Participants agree to the following: I hereby grant Isagenix an unlimited license to use my name, likeness, voice, or written materials in any future Isagenix publication, advertisement, or promotion. I also certify that my testimonial or endorsement of the Isagenix products is true and voluntary and provided of my own free will. I understand that I will not be entitled to receive any remuneration of any kind for the future use of my name, likeness, voice, or written materials.
Participants agree to abide by these rules, warrant and represent that their entry is authentic, unaltered, and their original work, and grant to Isagenix the right to edit, publish, promote, and otherwise use their entries, without restriction, in any and all media, for any purpose whatsoever, and without further permission, notice, or compensation.
All entries, and any copyrights therein, become the sole property of Isagenix. Entries (photos, essays, and/or supplemental material) will not be returned and may be used in any manner deemed appropriate by Isagenix.
Only one entry per person, per IsaBody Challenge® is permitted. Isagenix must receive all materials no later than two weeks after the Participant’s Challenge end date. It is each Participant’s responsibility to provide Isagenix with the correct contact information. Isagenix is not responsible for lost, late, or misdirected postage due to mail entries or typographical or other errors in the printing of the offer, the administration of the Challenge, the print and online ads, or the announcement of the prize.
IsaBody Challenge Participants may not solicit local media regarding their participation in the Challenge without prior written consent from the Isagenix Communications department.
Each Participant assumes all risk of injury, loss, or harm of any kind arising from participation in or prizes awarded as a result of this Challenge, and Isagenix shall not be responsible or liable for damages of any kind arising there from. Participants release Isagenix and its directors, officers, executives, and employees from all risk, harm, loss, injury, or damage that may occur from participating in or resulting from the Challenge.
Participants may modify their diet and/or training program to suit their goals. Participants are encouraged to seek the assistance and advice of a qualified personal trainer. Prior to beginning any weight control program or exercise regimen, it is recommended that a physician be consulted.
Isagenix reserves the right to award additional prizes at the judges’ discretion. Isagenix reserves the right not to award all prizes in the event that there are an insufficient number of qualified entries received that meet the minimum standards established by the judges.
The IsaBody Challenge, all rules and regulations, and any supporting documents are subject to change without prior notice.
Rules for Prize Recipients
Each year’s IsaBody Challenge takes place over three (3) Judging Periods: Judging Period 1, Judging Period 2, and Judging Period 3. Five (5) top entries (“Finalists”) along with ten (10) additional entries (“Honorable Mentions”) are selected from each Judging Period. Isagenix will select a first-place winner (“Grand Prize Winner”) and a second-place winner (“Runner-Up”) from the pool of fifteen (15) total Finalists.
Honorable Mentions and Finalists will be determined by Isagenix’s corporate team and will be notified by phone or email.
The Grand Prize Winner and Runner-Up will be determined by Isagenix’s corporate team and will be revealed onstage at the New Year Kick Off (“NYKO”) event immediately following Judging Period 3. Finalists must be present at NYKO to win.
Stories and photos of the Grand Prize Winner and Runner-Up will also be posted on IsaFYI.com after the announcement is made.
The odds of winning the IsaBody Challenge depend on the number of people entering and completing the requirements. This cannot be determined in advance.
Prizes for winning the IsaBody Challenge are as follows:
Finalist:
Thirty honorable mentions are chosen each year and awarded free tickets to events.
Honorable Mention:
*Paid expenses include hotel accommodations, round-trip coach airfare, and ground transportation to be booked by Isagenix. For complete details, refer to the IsaBody Challenge Rules.
**Honorable Mentions receive one nontransferable ticket to IsaU and one nontransferable ticket to NYKO and Celebration immediately following their selections.
Runner-Up:
The Runner-Up is also eligible to receive:
*Paid expenses include hotel accommodations, round-trip coach airfare, and ground transportation credit. The IsaBody Runner-Up will receive trips to Celebration and NYKO in the year following their selection as Runner-Up and may also receive invitations to select corporate or Associate-run events as determined by the IsaBody team. For complete details, refer to the IsaBody Challenge Rules.
Grand Prize Winner:
The Grand Prize Winner is also eligible to receive:
*Paid expenses include hotel accommodations, round-trip coach airfare, and ground transportation credit. The U.S. Grand Prize Winner will receive trips to NYKO and Celebration in the year following their selection as the U.S. Grand Prize Winner. For complete details, refer to the IsaBody Challenge Rules. All prizes are nontransferable. To receive a prize, a winner must complete, execute, and return a prize acceptance form to Isagenix.
If a winner fails to meet the requirements to accept a prize or otherwise cannot accept all or part of the prize, that portion of the prize may be forfeited or Isagenix may select an alternate winner in its sole discretion.
Winners are responsible for paying all federal, state, and local taxes on prizes and winnings.
Winners and travel companions may be required to execute a liability release and verification of age to participate in the IsaBody Escape.
The decision of the judges with respect to the selection of the winners, and in regard to all matters relating to this Challenge, shall be final.
Questions regarding the IsaBody Challenge should be directed to ISABODYCHALLENGE@ISAGENIXCORP.COM.
What is the IsaBody Challenge?
The IsaBody Challenge® is a 16-week transformation challenge for Isagenix Customers and Members. Because we believe that transformations are for everybody, we award all who successfully complete their IsaBody Challenge with US$200 worth of Isagenix products. And the best part? Everyone who completes the IsaBody Challenge has the chance to win their share of over US$1,000,000 in money, prizes, and trips!
The Challenge is open to anyone 18 years of age or older. Participants must also be active Isagenix Customers and remain active throughout the duration of their 16-week Challenge. All participants must be residents of the U.S. or Puerto Rico.
What is required to successfully complete the IsaBody Challenge?
Check out the CHALLENGE TIMELINE for more information!
Do I have to be an active Member to participate?
Yes. Participants must be active Isagenix Customers and must remain active throughout the duration of their 16-week Challenge. To remain active, you must have generated a minimum of 100 personal volume (PV) in the prior 30 days. This can be accomplished by purchasing products (for personal consumption or for resale to Retail Customers) or by selling to Retail Direct Customers via your Isagenix replicated website.
When does the IsaBody Challenge start and end?
Registration for the IsaBody Challenge is always open. The Challenge runs for 16 weeks, so your start date will be the day you register in your Back Office. The date that you upload your after photos and essay will determine your Judging Period. While the Challenge runs for 16 weeks, you may be required to submit additional photos after the 16 weeks to complete your Challenge. Check your Back Office for your Challenge due dates, and see the Frequently Asked Questions to learn more about maintenance photos.
Check out the CHALLENGE TIMELINE for more information!
How do I get started with my IsaBody Challenge?
If you are a current Isagenix Customer, you can purchase your Isagenix products and register for the Challenge in your Back Office. Click Contests and Promotions, and scroll to the IsaBody Challenge. Click View Contest, and from there, you can upload your four before photos, start date, height, and weight.
If you are not yet an Isagenix Customer and would like more information on how to enter, please contact the person who introduced you to Isagenix, email Support@IsagenixCorp.com or call Customer Care at 877-877-8111.
From there, we suggest tracking your statistics and beginning your nutrition and exercise regimen. You can track your progress by downloading the ISABODY 16-WEEK JOURNAL.
You may also request to join the ISABODY CHALLENGE FACEBOOK GROUP once you register for the Challenge. Interacting with current and past IsaBody™ participants and finalists can help you stay accountable and track your progress.
My spouse and I share an account. Can we both register under the same Member ID?
No. Each IsaBody Challenge participant must have a unique Member ID associated with their registration. If two people share an account, one of the Members will have to register as an Isagenix Customer in order to compete in the Challenge.
Can I restart my Challenge?
Yes. Resigning or restarting your Challenge is simple, and you may do so at any time. Just log in to your Back Office, select the Contests and Promotions tab, scroll down to IsaBody Challenge, and click View Contest. Click Go to Challenge, scroll down, and select Resign. You will need to provide a reason and confirm the resignation.
From there, you will be brought back to the main page where you can select Start a New Challenge. Remember, you must submit your new before photos to start a new Challenge if you resign.
Who do I contact with questions?
If the rules or FAQ do not cover a question you have, you can email ISABODYCHALLENGE@ISAGENIXCORP.COM directly for additional assistance.
What is required to successfully complete the IsaBody Challenge?
Check out the CHALLENGE TIMELINE for more information!
Who is eligible to participate in the Challenge?
The Challenge is open to anyone 18 years of age or older. Participants must also be active Isagenix Customers or Members and remain active throughout the duration of their 16-week Challenge. All participants must be residents of the U.S. or Puerto Rico.
Do I have to be an active Member to participate?
Yes. Participants must be active Isagenix Customers or Members and remain active throughout the duration of their 16-week Challenge. Active status requires that you order a minimum of 100 BV every 30 calendar days.
Is there a certain product purchase requirement for the Challenge?
Yes. You must purchase a minimum of 500 BV of Isagenix products for personal consumption during your 16-week Challenge period, including 100 BV every 30 days. Only BV accumulated between your start and end dates (on or after your start date and on or before your official 16-week end date when you upload your after photos and essay) will count toward your BV requirement. Both wholesale and Lifestyle Rewards orders count toward the BV requirements. Orders placed before your Back Office start date do not count toward your 500 BV minimum.
Is exercise a requirement of the Challenge?
No, exercise is not a requirement of the Challenge but is highly recommended to help support the Isagenix nutritional systems. Please consult with a physician and a certified health trainer for the exercise program that suits you best.
I am already in good shape. Am I still eligible to compete in the Challenge?
Yes! The IsaBody Challenge is all about transformation and is intended to promote energy and performance, weight loss, and healthy aging. If this means that your weight stayed the same but your body fat percentage decreased and helped you achieve other goals, this is just as positive of a result as a person who lost a substantial amount of weight or gained lean muscle in the given time period. The Challenge is NOT just a weight loss Challenge.
The before and after photos are 50% of the judging process, and the essay is 50% of the judging process. Positive weighting will go to those that have competed in a previous IsaBody Challenge.
My spouse and I share an account. Can we both register under the same Member ID?
No, each IsaBody Challenge participant must have a unique Member ID associated with their registration. If two people share an account, one of the Members will have to register as an Isagenix Customer or Member in order to compete in the Challenge.
Do I have to take a picture of myself in order to compete in the IsaBody Challenge?
Yes, before and after photos are required for the IsaBody Challenge. In addition, participants who complete their 16-week Challenge period three weeks or more prior to the close of their Judging Period must submit final maintenance photos, which will be used during judging to verify that the Challenge results have been maintained through the end of the Challenge. For more details, visit the Rules section of IsaBodyChallenge.com to see timelines and what is required to complete the Challenge.
Do I need to have a photo with the newspaper?
The date of your photo must be verified. We recommend taking a photo with the current day’s newspaper or using a time stamping app on your phone. This can be any newspaper, as long as the date is clearly visible. We recommend keeping a photo of the front page for your records in case any date questions arise during judging. You may also utilize a date and time stamp on your photo if a newspaper is not available. If you have a smartphone, there are several free apps you can use to date stamp your photo.
See the official Rules and Regulations for more information about required photos. Please see the GUIDE TO THE ISABODY CHALLENGE for more information.
Do I have to take a picture of myself in order to compete in the IsaBody Challenge?
Yes, before and after photos are required for the IsaBody Challenge®. In addition, participants who submit their after photos three weeks or more prior to the close of their Judging Period must submit final maintenance photos, which will be used during judging to verify that the Challenge results have been maintained through the end of the Challenge. For more details, visit the Rules section to see timelines and what is required to complete the Challenge.
Do I need to have a photo with the newspaper?
The date of your photo must be verified. We recommend taking a photo with the current day’s newspaper or using a time stamping app. This can be any newspaper, as long as the date is clearly visible. We recommend keeping a photo of the front page for your records in case any date questions arise during judging. You may also utilize a date and time stamp on your photo if a newspaper is not available. If you have a smartphone, there are several free apps you can use to timestamp your photo.
See the official Rules and Regulations for more information about required photos. Please see the GUIDE TO THE ISABODY CHALLENGE for more information. What is required to successfully complete the IsaBody Challenge? Please see the GUIDE TO THE ISABODY CHALLENGE for more information. What are maintenance photos? Do I need to submit them? Participants who end their Challenge period three weeks or more prior to the end of the Judging Period must submit four final maintenance photos that must comply with all guidelines for the before and after photos in order to be eligible for prizes and judging. These will be used during judging to verify that the Challenge results have been maintained or improved through the end of the Challenge. Maintenance photo timelines are as follows: Check out the CHALLENGE TIMELINE for more information! What if I do not like my before photos? You can always use your lifestyle photos or submit supplemental materials to help reveal better pictures of your body. What are lifestyle photos and supplemental materials? These can be any additional materials you wish to include for the judges to see. Lifestyle photos and supplemental materials are not required and can be uploaded any time until your Challenge is marked as complete. Examples include, but are not limited to: Allowed websites for supplemental materials: What if I have trouble uploading my photos or other materials? If you are having trouble uploading your materials, try logging out of your Back Office, closing your browser, and trying again on another browser in a few hours. If you are still having trouble and are worried about missing your deadline, please email ISABODYCHALLENGE@ISAGENIXCORP.COM and we will assist you. Please include your Member ID and an explanation of what type of issue you are having.
When does the IsaBody Challenge start and end?
Registration for the IsaBody Challenge® is always open. The Challenge runs for 16 weeks, so your start date will be the day you register in your Back Office. The date that you upload your after photos and essay will determine the Judging Period your entry qualifies for. While the Challenge runs for 16 weeks, you may be required to submit maintenance photos to complete your Challenge. Check your Back Office for your Challenge due dates, and see the frequently asked question, “What are maintenance photos? Do I need to submit them?” Check out the CHALLENGE TIMELINE for more information.
How do I track my progress during the IsaBody Challenge?
There are no requirements in tracking your own progress. However, we do recommend documenting your changes as the Challenge progresses to help with the composition of the essay required at the end of the competition. The IsaBody 16-Week Journal is a great tool to help with that. Your Back Office will allow you to track statistics for your own personal accountability. This information is not required, and any additional information you wish to submit to the judges may be uploaded separately at the end of your Challenge.
How do I find out if I have won the Challenge?
Challenge finalists and honorable mentions will be notified by phone or email following the close of the judging. The grand prize winner and runner-up will be determined by Isagenix’s corporate team and will be revealed onstage at New Year Kick Off. A recap will be posted on IsaFYI.com after the event. Please view the rules for more details.
What are maintenance photos? Do I need to submit them?
Participants who end their Challenge period three weeks or more prior to the end of the Judging Period must submit four final maintenance photos that must comply with all guidelines set forth for the before and after photos in order to be eligible for prizes and judging. These will be used during judging to verify that the Challenge results have been maintained or improved through the end of the Challenge.
Maintenance Photo timelines are as follows:
Check out the CHALLENGE TIMELINE for more information!
What Judging Period am I in?
There are three IsaBody Challenge Judging Periods. Depending on when you complete your IsaBody Challenge, you will always be placed within one of the three.
The following timeline determines what judging period you are placed in based on your official end date (the date you upload all your completion materials):
Check out the CHALLENGE TIMELINE for more information!
When will I receive my achievement award/prizes?
Product coupons are loaded directly to your Back Office approximately two to four weeks after the close of your Judging Period. Achievement awards are mailed to the shipping address listed in your Back Office up to three months after the close of your Judging Period. Your IsaBody™ start and official end date (the date you upload your after photos and essay) determine which IsaBody Judging Period you are placed in. Check out the CHALLENGE TIMELINE for more information!
Where do I find my prizes? How do I apply my US$200 product certificate to an order?
Your achievement award will be sent to the shipping address (not the mailing or Lifestyle Rewards address) in your Back Office up to three months after the close of your Judging Period. Isagenix is not responsible for lost or misdelivered packages due to incorrect shipping addresses in your Back Office.
Your product certificate will be uploaded directly to your Back Office approximately two to four weeks after the close of your Judging Period. To use your coupon, simply add Isagenix products to your cart in your Back Office. On the checkout page, click View Coupons, choose the IsaBody product certificate, and click Apply. You may also view the coupon by logging in to your Back Office, going to Orders, and clicking View Coupons.
The coupon may only be used once, and no refund or credit will be issued for the difference if your order falls below the US$200 maximum value. The coupon expires in 60 days. It is not transferable or redeemable for cash. Product purchased with the coupon will not accrue BV or count toward your active status. Shipping and tax are not included.
How soon can I start a new Challenge after I finish one?
If you have finished a Challenge and submitted your after photos and essay, you can start a new Challenge right away. We suggest using your after photos as your new before photos for your next Challenge. If you have submitted your after photos and essay but will require maintenance photos, you can still start your new Challenge before you submit maintenance photos. Simply follow the steps in your Back Office to register for a new Challenge.
What if I have trouble uploading my photos or other materials?
If you are having trouble uploading your materials, try logging out of your Back Office, closing your browser, and trying again on another browser in a few hours. If you are still having trouble and are worried about missing your deadline, please email ISABODYCHALLENGE@ISAGENIXCORP.COM, and we will assist you. Please include your Member ID and an explanation of what type of issue you are having.
